Corporate AI chat agent
A unique assistant-consultant, trained on the data of your company, provides structured answers without invented information "from the outside"
Value from the introduction of AI
For internal communication
- Faster access to knowledge and corporate expertise
- Faster onboarding of new employees
- Reducing the number of errors in processes
For TOP Management
- Acceleration of the company's digital transformation
- Monitoring the efficiency of divisions without micromanagement, in dialogue mode with an AI-assistant
In customer service
- Faster responses and service (chat-bots, AI-support)
- Reducing the time of solving requests
- Better relevance of products/services
- A seamless omnichannel experience
- Increasing the level of satisfaction and loyalty
In interaction with external partners
- Simplification of interaction (for example, automation of document flow, contracts)
- Transparency of operations and process statuses
- Faster processing of requests and integrations
- Reduction of operational delays and errors
- Data for joint planning and development
- Increased trust through accuracy and predictability of processes
We integrate solutions from global vendors
Together with international partners, we implement effective IT solutions.
Full cycle of services
As experts specializing in implemented AI solutions in the corporate segment, we offer a comprehensive approach to creating an AI chat agent
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Development of a corporate information AI chatbot
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Audit and strategy
- Analysis of business processes and identification of relevant scenarios for the use of AI chat agent
- Assessment of available data sources (documents, knowledge bases, portals, databases), their relevance, structure and availability
- Formation of the target solution architecture (FAQ-bot, RAG, agent with actions, multi-channel interaction)
- Defining security, logging, scaling and SLA requirements
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Development of a solution
- Chat agent architecture design
- Integration with corporate systems via API (CRM, ERP, ITSM, etc.)
- Design of authentication, authorization and access control mechanisms
- Deployment and configuration of the backend components of the chat agent
- Connection of interaction channels
- Connecting knowledge sources, setting up search and answer logic.
- Chat agent behavior settings (tone, response format, rules, restrictions)
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Optimization and support
- Analysis of the quality of answers and dialogues
- Improving the relevance of answers through content and search optimization
- Expanding use cases and integrations
- Technical support and support
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Development of a corporate AI agent
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Development of a corporate AI agent with API integrations of external resources
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Development of a multi-agent corporate system of AI agents
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Why choose O-Digital
Deep industry expertise
We specialize in ERP, CRM and IT infrastructure for medium and large businesses since 2019.
Full cycle of the project
Від аудиту та стратегії до впровадження й підтримки - ведемо клієнта на кожному етапі.
Transparency and reporting
Clear deadlines, regular reports and access to a real-time task tracker.
International certification
Partner of Microsoft, SAP and other leading vendors. Certified specialists in the team.
How we work: from request to implementation
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1
Planning
Signing an NDA, agreeing on the technical architecture of the solution and defining the scope of the basic functionality Execution of ad hoc digital projects
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2
Development of a solution
Implementation of the solution in a test environment, intermediate demonstrations for the Customer
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3
Deployment of the solution
A chat agent is being deployed, ready for testing and operation
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4
Test operation
Testing, preparation of user documentation
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5
Pilot operation
Using the chatbot to real users
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6
Launch in products
Transferring the system into productive operation and closing the project, final stabilization of the solution
Answers to frequently asked questions
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What is the difference between an AI chatbot and a regular chatbot?
The main thing to note is that the AI chatbot constantly learns, adapts and thus helps users solve their problems with minimal human intervention in a normal dialogue in human language. Conventional chatbots (for example Telegram bot) follow only given scripts and communication is possible only through given text buttons.
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What business value do companies get from implementing AI chatbots?
The implementation of AI chatbots creates the greatest value in the operational efficiency of the use of human resources and the improvement of the user experience of interaction of both internal users and customers
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What questions can an AI chatbot answer?
There are no explicit restrictions. The AI chat agent is able to answer any questions posed in a different form, related to the information in the existing Knowledge Base, or the related system of the company (CRM, ERP, etc.)
Let's consider several examples of questions:
The TOP manager can find out absolutely any question from the data, for example, "What is the percentage of fulfillment of the sales plan"; "How many meetings did Sales managers have in the last month"
HR: "How many employees have already used vacations this year", "Which employee's birthday is this week"
A sales manager can describe a customer's request and ask an AI chat agent to help choose a solution from a product catalog
Your customers can very quickly receive answers to the questions: "When will I receive my order"; "How can I return the product"
These are just a few examples, you can sign up for an online meeting, and together we will create a solution specifically for your business.
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How much does it cost to implement an AI chatbot?
Pricing consists of three components: the cost of O-Digital services, Azure infrastructure licensing, payment for MS Open AI user requests
The cost of O-Digital services depends on the functionality of the corporate AI chat agent. It can be basic, or it can include additional options, such as agent actions, additional integrations, a complex role model, custom UI, multi-channel, SLA support.
Monthly costs for payment of user requests are paid according to the model (Pay-as-you-go).
It is important to note that costs can be predicted in advance. You receive such forecasts as part of project implementation
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Why are we trusted to develop an AI agent for a company even with its own IT department?
The O-DIGITAL team has experience and implementation of similar agents in various industries, so it executes the project from a broader perspective and with a focus on providing maximum business value.
Often, we are approached by Clients with an existing in-house IT team to get a fresh professional perspective on building a chat agent AI architecture.
Most often, limited resources (time or lack of necessary expertise in the team)
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What is the timeline for the introduction of the corporate AI agent?
PoC/MVP takes from 4 weeks, and full implementation depends on the agreed functionality.
Реалізовані проєкти
More cases
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Assessment of the IT infrastructure and compliance of the ERP system with business tasks
Instant analytics based on Microsoft Fabric
Tell us about your project
Briefly describe your request or idea - we will promptly respond and offer the optimal solution.