Corporate AI Agent for DIGMA Business Group
Case Study: Corporate AI Agent
Direction: AI Solutions for Business
Subdirection: Corporate AI chat agent
Why DIGMA Business Group Needed a Corporate AI Agent
DIGMA Business Group employees knew that answers to most work-related questions already existed somewhere within the company. However, finding them was not always easy.
Over time, accessing corporate knowledge, including instructions, regulations, internal policies, and other work-related materials, became increasingly difficult. This also affected the efficiency of employee onboarding. As a result, new employees needed more time to get up to speed, while experienced colleagues regularly answered the same questions and spent valuable time searching for the information they needed.
At the same time, DIGMA Business Group was exploring the potential of artificial intelligence and looking for a practical use case that could deliver tangible value to the business. The company was not aiming to "implement new technology for technology's sake." Instead, it needed to address practical business challenges:
- make corporate knowledge accessible to every employee, regardless of their experience or length of service
- turn a "collection of files" into a service that provides the information employees need with a single query
Why DIGMA Business Group Chose O-DIGITAL to Build the AI Agent
DIGMA Business Group had already had a positive experience working with O-DIGITAL on IT security.
During their collaboration, the O-DIGITAL expert team gained a strong understanding of the Customer's IT environment, infrastructure, and approaches to working with corporate data. Therefore, when the company began considering its first practical AI use case, the Customer already saw O-DIGITAL as a technology partner that understood the business context and could offer a solution that would integrate naturally into the company's existing processes.
Technologies
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Microsoft Azure AI Foundry
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Microsoft Teams
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Telegram Messenger
Decision
A Corporate AI Agent for Internal Knowledge Management Powered by Microsoft Azure AI
Before proceeding with the full-scale implementation, O-DIGITAL's IT architects conducted a pilot test (PoC) using the Customer's actual documents. This made it possible to assess the quality of the future AI agent's responses and verify that the solution could genuinely support employees in their daily work.
The pilot revealed an interesting pattern: employees are generally not looking for a specific document. They are looking for an answer.
Moreover, people rarely think about which regulation or instruction contains the information they need. Instead, they phrase their queries just as they would ask a colleague: "How do I complete this process?", "What should I do in this situation?", or "Where can I find these requirements?"
That is why the O-DIGITAL team proposed creating an AI Knowledge Bot powered by Microsoft Azure AI. By combining Azure OpenAI with RAG, the solution works with the company's internal documents and enables employees to receive accurate answers in natural language, with references to the original sources. This automates work with documents without requiring employees to navigate a complex file structure.
A separate component of the solution was a custom administrative portal built with C#, which enables designated employees to independently manage the corporate knowledge base after the AI agent has been launched:
- upload new documents
- update existing materials and initiate reindexing
- manage the knowledge base and monitor the AI agent
As a result, the company does not need to continuously involve the development team in day-to-day updates to its corporate knowledge.
How the Project Was Implemented
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1
Validating the Business Hypothesis
At the first stage, the O-DIGITAL team tested the approach using actual DIGMA Business Group documents to evaluate the quality of the future AI agent's responses and its practical value for employees
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2
Building the Corporate Knowledge Base
The next step involved uploading, structuring, and indexing the company's internal documentation. All materials were prepared for intelligent search and further processing by the AI model
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3
Building the AI Agent
The team implemented integration with Azure OpenAI and a Retrieval Augmented Generation (RAG) mechanism, enabling the AI agent to generate answers based on up-to-date corporate documents and provide references to the original sources
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4
Developing the Administration System
To simplify knowledge management, a dedicated administrative portal was developed. It enables responsible employees to upload new documents, update the knowledge base, initiate reindexing, and monitor the AI agent
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5
Integration into the Work Environment and Access Management
The AI agent was integrated with Telegram and Microsoft Teams, while a role-based access model was implemented to ensure that each employee could access only the information relevant to their level of authorization
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6
Testing and Launch
After verifying the quality of responses, the accuracy of source references, and the operation of access mechanisms, the solution was deployed into production and made available to the company's employees
Result
The Company's First Practical AI Service
Upon completion of the project, DIGMA Business Group gained a fast and universal access point to corporate knowledge, significantly simplifying employees' everyday tasks.
Instead of searching for information across dozens of documents, employees can now get the answers they need with a single query to the AI agent.
As a result of the project:
- onboarding for new employees was simplified;
- the search and processing of internal information were accelerated;
- the risk of errors caused by using outdated information was reduced;
- the company's first practical internal AI use case was implemented;
- a technological foundation for further AI implementation was established.
Equally important was the experience the Customer's team gained through the collaboration. AI Knowledge Bot became a foundation that DIGMA Business Group can build on in the future to independently develop its internal AI center of excellence.
We sincerely thank DIGMA Business Group for their trust, partnership, and collaboration throughout the project. We wish the team continued success in developing its AI capabilities and discovering new ways to leverage artificial intelligence for further business growth.
About the company:
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Branch:
Retail and Distribution
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Company size:
Approximately 1,500 employees
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Location:
Ukraine
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